Terms and Conditions | Trojan Stores Egypt | Official Policies
- Trojan Stores
Please review our terms and conditions carefully before using our services
- Last Updated: Augest 20, 2025
- 1. Agreement to Terms
By creating an account, placing an order, or making a purchase, you agree to be bound by these Terms and our Privacy Policy. These Terms constitute a legally binding agreement between you and Trojan Stores.
- Please read these terms carefully as they affect your legal rights and obligations.
- 2. Eligibility
To use our Services, you must be at least 18 years of age and possess the legal authority to enter into a binding contract. By using our Services, you represent that you meet these requirements.
- 3. Account Registration and Security
You may be required to create an account to access certain features. You agree to:
a. Provide accurate, current, and complete information during registration.
b. Maintain and promptly update your account information to keep it accurate.
c. Maintain the security of your password and accept all risks of unauthorized access.
d. Notify us immediately of any unauthorized use of your account.
You are responsible for all activities that occur under your account.
- 4. Products and Services
a. Trojan Stores offers a variety of products including, but not limited to, Apple devices (MacBooks, iMac, iPhones, etc.), headphones (JBL, Bose, etc.), Microsoft devices (Surface Pro, Surface Laptop), Wacom devices, cables, adapters, power cords, and maintenance parts.
b. We also provide maintenance and repair services for laptops, iPhones, and most Apple products at select branches. Service availability, pricing, and warranty are subject to separate service agreements presented at the time of service.
c. We reserve the right to limit the sales of our products or Services to any person, geographic region, or jurisdiction on a case-by-case basis.
d. All descriptions of products and pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time.
- 5. Pricing and Payment
a. All prices are listed in Egyptian Pounds (EGP) and are exclusive of VAT and other applicable taxes, which will be added at checkout.
b. We accept various payment methods, including but not limited to, cash on delivery (COD), credit/debit cards, and mobile wallets.
c. Cash on Delivery Limit: COD is not available for orders exceeding 10,000 EGP. Orders above this limit must be paid for electronically in advance.
d. While we accept payments in other currencies, the final charge will be converted by your payment provider, and Trojan Stores is not responsible for exchange rate fluctuations or foreign transaction fees.
e. You agree to provide current, complete, and accurate purchase and account information for all transactions.
- 6. Shipping and Delivery
a. Orders within Cairo and Giza are delivered within 48 hours (excluding Fridays and Saturdays). Deliveries to other governorates take 3 to 5 business days. These timelines are estimates only and are not guaranteed. Trojan Stores is not liable for any delays in delivery caused by third-party couriers or force majeure events.
b. Delivery is available to all governorates within Egypt.
c. Risk of loss and title for products pass to you upon our delivery to the carrier.
- 7. Returns, Refunds, and Warranty
a. Our Return and Refund Policy is incorporated into these Terms by reference. Please review it carefully here: https://trojanstores.com/refund_returns/
b. All products may be subject to manufacturer warranties. Trojan Stores will facilitate warranty claims in accordance with the manufacturer’s terms. Please retain your proof of purchase.
- 8. Intellectual Property
a. The Site, its original content, features, functionality, logos, and product designs are and will remain the exclusive property of Trojan Stores and its licensors. Our trademarks may not be used without our prior written permission.
b. You may not use any meta tags or other “hidden text” utilizing “Trojan Stores” or any other name, trademark, or product name without our express written consent.
- 9. User Conduct
You agree not to use the Site to:
a. Violate any local or international law or regulation.
b. Infringe upon the intellectual property rights of others.
c. Harass, abuse, or harm another person.
d. Submit false or misleading information.
e. Transmit any viruses or malicious code.
f. Interfere with or disrupt the Site’s security or functionality.
- 10. Disclaimer of Warranties; Limitation of Liability
a. THE SITE AND ALL PRODUCTS AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY WARRANTIES OF ANY KIND. TROJAN STORES DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED.
b. IN NO EVENT SHALL TROJAN STORES, ITS DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SITE, SERVICES, OR PRODUCTS OR THESE TERMS.
c. OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCTS OR SERVICE THAT IS THE SUBJECT OF THE CLAIM.
- 11. Indemnification
You agree to indemnify, defend, and hold harmless Trojan Stores and its affiliates from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third party.
- 12. Termination
We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever, including without limitation if you breach the Terms.
- 13. Governing Law and Dispute Resolution
a. These Terms shall be governed and construed in accordance with the laws of the Arab Republic of Egypt, without regard to its conflict of law provisions.
b. Any dispute relating to these Terms or your use of the Services shall be subject to the exclusive jurisdiction of the courts located in Cairo, Egypt.
- 14. Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.
- 15. Contact Information
Questions about these Terms and Conditions should be sent to us at:
Company Name: Trojan Stores
Physical Address: 7 Helmy Hassan Ali Street, beside Saad Mohamed Saad Gallery, Ground Floor, Last Makram Ebeid, Cairo, Egypt
Tax ID: 374-298-149
Email for Legal Notices: legal@trojanstores.com
Customer Service Email: Sales@trojanstores.com
Customer Service Phone: +2(010) 144-44456