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Your Comfort

Is important to us.

Refund and Returns Policy

Welcome to Trojan Stores! We're committed to ensuring your satisfaction with every purchase. If you're not entirely delighted with your order, we're here to help.

Refunds

We want you to love what you've bought from us. You can return most items within 30 days of purchase for a full refund. Items must be unused, in their original packaging, and in the same condition you received them.

Once we receive your returned item, our team will inspect it with care. If it's indeed defective or damaged, we'll process your refund promptly. Your credit card or original payment method will be credited within 5 business days, and you'll see the refund in your account.

Exchanges

Need a different size or color? No problem! We're happy to exchange your item for another within 30 days of purchase. Please note that we only accept exchanges for items that are unused and in their original packaging.

To initiate an exchange, simply reach out to us at [sales@trojanstores.com], and we'll guide you through the process. Once we receive your item, we'll ship out the replacement promptly.

Returns

To return an item, please contact us at [sales@trojanstores.com] for instructions. We'll provide a return label or advise you on the return method.

Shipping

Please note that you'll be responsible for covering the shipping costs for returning your item, unless the return is due to a defect or damage caused by us. Unfortunately, original shipping costs are non-refundable unless the return is due to our error.

Contact Us

If you have any questions about our refund and return policy, don't hesitate to reach out to us at [sales@trojanstores.com]. Our friendly team is always here to assist you and ensure your shopping experience with us is nothing short of exceptional."

By incorporating these missing details, your return and refund policy should be more compliant with Google Merchant Center's requirements for approval.

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