Privacy Policy | Trojan Stores Egypt | Data Protection & Security
Effective Date: August 20, 2025 Last Updated: August 20, 2025
Your Information, Our Priority
1. Introduction
Welcome to Trojan Stores ("we," "us," "our"). We are committed to protecting your privacy and handling your personal data in an open and transparent manner. Trojan Stores is an e-commerce platform operating in the Arab Republic of Egypt.
This Privacy Policy explains how we collect, use, process, share, and protect your personal information when you visit our website (the "Site") or otherwise interact with our services (collectively, the "Services"). This policy is designed to be compliant with Egypt's Personal Data Protection Law (Law No. 151 of 2020) and other relevant regulations.
By using our Services, you agree to the collection and use of information in accordance with this policy.
2. Definitions
Personal Data: Any information relating to an identified or identifiable natural person. This includes data that can be used on its own or with other information to identify, contact, or locate a single person.
Data Controller: The entity which, alone or jointly with others, determines the purposes and means of the processing of Personal Data. For the purpose of this policy, Trojan Stores is the Data Controller.
Processing: Any operation or set of operations which is performed on Personal Data, such as collection, recording, organization, storage, adaptation, retrieval, use, disclosure by transmission, or destruction.
User ("you"): Any individual who accesses or uses our Services.
3. Information We Collect
We collect information to provide and improve our Services. The type of information we collect depends on your interaction with us.
3.1. Information You Provide to Us Directly
Account Information: When you create an account, we collect your full name, email address, phone number, and a password.
Order and Billing Information: When you make a purchase, we collect your shipping address, billing address, and payment information. Payment details (like credit/debit card numbers) are processed by our secure third-party payment gateways; we do not store your full card numbers on our servers. We support various payment methods, including credit card, Instapay, and Cash on Delivery (COD).
Communications: When you contact our customer support via email at
support@trojanstores.comor phone at+2(010)144−44456, we collect the content of your communications and any data you provide.Reviews and Ratings: Information you provide when you review products, including your username and the content of your review.
Profile Information: Any additional information you choose to provide in your user profile, such as your date of birth, gender, or product preferences. This information is optional.
3.2. Information We Collect Automatically
Log and Usage Data: We collect information about your interactions with our Services, including your IP address, browser type and version, operating system, pages viewed, time spent on pages, links clicked, and the referral URL.
Device Information: We collect data about the device you use to access our Services, such as the device model, unique device identifiers, and mobile network information.
Location Information: We may collect your approximate location based on your IP address. We do not use GPS to collect more precise location data. You provide your specific shipping address when you place an order.
Cookies and Tracking Technologies: We use cookies, web beacons, pixels, and similar technologies to collect information about your browsing activities. Please see Section 6 ("Cookies and Tracking Technologies") for more details. We use analytics services such as Google and Meta Pixel for these purposes.
3.3. Information from Third-Party Sources
We may receive information about you from third parties, such as:
Payment Services: Our payment processors may provide us with updated payment information or details about your payment transactions.
Service Providers: We may receive information from our partners who assist us with marketing, data analytics, and fraud prevention.
4. How We Use Your Information (Legal Basis for Processing)
We process your Personal Data based on a lawful basis as required by Egyptian law.
| Purpose of Processing | Examples of Data Used | Legal Basis |
|---|---|---|
| To Provide and Manage Our Services | Account, Order, Device, and Usage Data | Performance of a contract with you. |
| To Process Transactions and Fulfill Orders | Account, Order, and Payment Information | Performance of a contract with you. |
| Customer Support and Communication | Account, Order, and Communication Data | Performance of a contract; Our legitimate interest to assist you. |
| Personalization and Service Improvement | Usage, Device, Location, and Profile Data | Our legitimate interest to enhance user experience and improve our Services. |
| Marketing and Promotions | Account Information, Communication Data | Your explicit consent. You can withdraw consent at any time. |
| Security and Fraud Prevention | Account, Order, Device, and Usage Data | Our legitimate interest to protect our platform and users; Compliance with a legal obligation. |
| Legal and Regulatory Compliance | Account, Order, and Transaction Data | Compliance with a legal obligation (e.g., tax laws, law enforcement requests). |
| Analytics and Business Intelligence | Aggregated and Anonymized Usage Data | Our legitimate interest to understand our business performance. |
Your Information, Our Priority
5. Data Sharing and Disclosure
We do not sell your Personal Data. We may share your information only in the following circumstances:
Third-Party Service Providers: We share data with trusted partners who perform services on our behalf, such as payment processing, order fulfillment, and shipping. We share your shipping information, including your name, address, and phone number, with our shipping partner, Infinity Courier Service, to fulfill your orders. We also use Hostinger for website hosting and Woccomerce for email newsletters and marketing. These providers are contractually obligated to protect your data and are prohibited from using it for any other purpose.
Business Transfers: In the event of a merger, acquisition, bankruptcy, or other sale of all or a portion of our assets, your Personal Data may be transferred to the acquiring entity. We will notify you before your information is transferred and becomes subject to a different privacy policy.
Legal Requirements and Law Enforcement: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency) in the Arab Republic of Egypt.
To Protect Our Rights: We may disclose information where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service, or as evidence in litigation.
With Your Consent: We may share your information with other third parties with your explicit consent.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to operate and personalize our Services. Cookies are small text files stored on your device.
Types of Cookies We Use: We use essential, performance, functional, and marketing cookies to provide and improve our services.
Your Choices: You can manage your cookie preferences through your browser settings. You may set your browser to block or alert you about these cookies, but some parts of the site may not work as a result.
7. Your Rights Under Egyptian Law
Under Egypt's Personal Data Protection Law, you have specific rights regarding your Personal Data. You have the right to:
The Right to Be Informed: To know how your data is being collected and used.
The Right of Access: To request a copy of the Personal Data we hold about you.
The Right to Rectification: To request that we correct any inaccurate or incomplete Personal Data.
The Right to Erasure: To request the deletion of your Personal Data, under certain conditions.
The Right to Object: To object to the processing of your Personal Data for direct marketing or other purposes.
The Right to Withdraw Consent: To withdraw your consent at any time where we rely on consent to process your Personal Data.
To exercise any of these rights, please contact our Data Protection Officer using the details in Section 12. We will respond to your request within the timeframes stipulated by law.
8. Data Security
We take the security of your data very seriously. We implement and maintain appropriate administrative, physical, and technical security measures to protect your Personal Data from unauthorized access, disclosure, alteration, or destruction. These measures include using Secure Sockets Layer (SSL) / Transport Layer Security (TLS) technology to encrypt sensitive data during transmission and storing your data on secure servers.
Despite our efforts, no security system is impenetrable. We cannot guarantee the absolute security of your information.
9. Data Retention
We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your data to the extent necessary to comply with our legal obligations (for example, we retain order history as required by Egyptian law), resolve disputes, and enforce our legal agreements and policies.
If you request the deletion of your account, we will delete your account data after a period of three years, unless we are required to retain it for legal or regulatory reasons.
10. International Data Transfers
Your information, including Personal Data, may be transferred to and maintained on computers located outside of Egypt where the data protection laws may differ. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and that no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place, in compliance with Egyptian law.
11. Children's Privacy
Our Services are not intended for use by children under the age of 18. We do not knowingly collect Personal Data from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us immediately. If we become aware that we have collected Personal Data from a child without verification of parental consent, we will take steps to remove that information from our servers.
12. Contact Us & Data Protection Officer
If you have any questions, concerns, or complaints about this Privacy Policy, or if you wish to exercise your rights, please contact us.
We have appointed a Data Protection Officer (DPO) to oversee compliance with this policy.
For General Support:
Email:
support@trojanstores.comPhone:
+2(010)144−44456
For Privacy-Specific Inquiries & to Contact the DPO:
Email:
privacy@trojanstores.comMailing Address:
7 Helmy Hassan Ali Street, beside Saad Mohamed Saad Gallery, Ground Floor, Last Makram Ebeid, Cairo, Egypt
13. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. For significant changes, we may also notify you through email or a prominent notice on our website. You are advised to review this Privacy Policy periodically for any changes.
14. Governing Law
This Privacy Policy and any disputes related thereto shall be governed by and construed in accordance with the laws of the Arab Republic of Egypt, without regard to its conflict of law provisions.
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